The Future of Coaching Culture, with Jake Mannino

In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Jake Mannino shares how Microsoft has built and scaled a coaching culture designed around growth, development and human potential.

Jake takes us inside the journey from reframing coaching as a developmental opportunity rather than a remedial intervention, to creating a global programme supported by more than 100 certified coaches and reaching thousands of employees. He explores what it takes to make coaching work at scale, including psychological safety, listening to employees, measuring impact, adapting across cultures and demonstrating organisational value.

The conversation also looks ahead to the next generation of coaching in the age of AI. Jake reflects on how technology can support coaches with insight, analysis and research, while arguing that presence, empathy, adaptability, active listening and genuine human-to-human connection remain fundamental. As workplaces navigate increasing uncertainty and change, coaching may become more important than ever in helping people stay grounded, develop their potential and adapt to what comes next.

Hosted by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Catherine Tanneau MCC⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Linda McLoughlin MCC⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mauro Serra⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Kenji Productions⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠